Nearcut Maintenance Policy
This policy forms part of the Nearcut Service Terms and Conditions and shall apply in the event that your website is not functioning properly.
Maintenance support hours:
Problems should be reported as soon as possible to firstname.lastname@example.org. This email address is monitored 9am – 5pm, Monday to Friday. Maintenance support, if needed, will be provided between these hours also.
When a problem has been identified and our development team are able to recreate the issue reported, support will be provided within 48 hours.
A full monthÕs refund will be given if the clients site is unable to accept bookings for more than 72 hours.